PURCHASE OF SERVICES BY AN ORGANIZER

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1. IN GENERAL ABOUT ALLXTRAVEL AB

AllXTravel AB, with organization number 559307-3488, is a company that offers experiences and package tours of various kinds. Through this agreement, AllXTravel
has received a right to present, mediate and sell services in its own name regarding those experiences that are presented on AllXTravel´s website. By using the above, you will accept
these general terms and conditions.

 

2. THE AGREEMENT

2.1 The agreement becomes binding on the parties when AllXTravel, hereinafter
the organizer, has confirmed the travelers’ order in writing unless otherwise agreed. The organizer must confirm the traveler’s order without delay.
The right of withdrawal does not apply to agreements on package travel.

2.1.1 The agreement is entered into and becomes binding on the parties when the organizer
has confirmed the traveler’s order and the traveler within the agreed time has paid the
agreed registration fee according to the organizer’s instructions. The registration fee can
also be regarded as a subtotal of a final payment. The registration fee normally falls within
10 days of the booking being made unless otherwise stated in the confirmation or invoice.
The remaining payment is made on one or more payment occasions, but no later than 42
days before the departure date unless specifically agreed between the parties.

2.1.2 The organizer is only a mediator in the form of a support function when it comes
to airline tickets and therefore the organizer cannot be held responsible for any circumstances linked to the passenger’s possible airline ticket.

2.2 The main traveler is the person in whose name the agreement has been made. The main traveler
is first stated in the travel documents. The main traveler is responsible for payment according to
the agreement. All changes and any cancellations must be made by the main traveler. Exceptions
can be made if the main traveler becomes seriously ill and cannot implement the change or cancellation.
The main traveler is responsible for providing the organizer with correct booking information for other travelers covered by the agreement.
Any refund will go to the main traveler.

2.3 If the traveler is under 18 years of age and travels without a guardian, this must be stated at the
time of booking. Some trips may require an age limit that may be higher than 18 years. Information
is provided at the time of booking.

2.4 The times for departure and return in the booking confirmation are preliminary. The organizer
must as soon as possible and if possible, no later than 20 days before departure, specify the departure times that shall apply to the trip or the experiences.

2.5 The organizer shall, as far as possible, provide general information on what applies in terms of
passports and visas.

2.5.1. The traveler is responsible for obtaining instructions on special needs related to his
or her own health condition. The traveler is also responsible for finding out which rules
apply to the destination that relate to the personal need. The organizer can act as an advisory function. The traveler must also respect and follow the laws and regulations that apply
in the countries visited. More information is available at the Ministry of Foreign Affairs’ travel information.

2.6 Connection travel or special arrangements are included in the package travel agreement only if
these are booked together and at one and the same time with the services included in the package
trip/experience or if these are sold together with other services for a total price.

2.6.1 Any requests or special services at the request of the traveler are included in the
agreement only if these have been explicitly confirmed in writing by the organizer.

2.7 The traveler is obliged to check the booking confirmation/travel documents as soon as they
have been received and that all information is correct, including that the names are spelled correctly
and correspond to the passport or other relevant documents. Any errors must be reported as soon
as possible. The organizer reserves the right to charge a fee corresponding to the actual cost of
correcting incorrect information as well as a reasonable compensation for the additional work the
correction entails. If errors are due to the organizer or someone hired by him, correction must be
made at no cost to him.

2.8 The main traveler shall immediately notify the organizer of any changes in address, e-mail
address, telephone number or other information relevant to the organizer’s opportunities to contact the traveler.

2.8.1 Any messages from the organizer from the time of booking to the completion of
the return journey are sent by SMS and e-mail.

2.9 For certain trips, a minimum number of participants is required for the trip to be completed.
In that case, the traveler must receive clear information about this as soon as possible at the time
of booking.

 

3. TERMS OF PURCHASE

3.1 It is safe to shop for AllXTravel, as a customer you are covered by the Consumer
Purchase Act, the Consumer Services Act. You need to be of legal age or have the parent’s approval
to shop by the Organizer. Purchases may not be made in another person’s name without their
consent.

3.2 All payments on AllXTravel’s website are made by direct payment via primarily
the internet bank or card transaction.

3.3 The price must be stated in such a way that the price of the entire trip is clearly stated. The
price shall include all services included in the agreement as well as mandatory surcharges, taxes
and fees.

3.3.1 Mandatory taxes do not include any local taxes that can be levied by local authorities.
In such a case, the traveler is informed before the time of booking and / or before departure. However, the tax may be levied on the destination by, for example, airport authorities,
hotels, or depending on the nature of the tax.

3.4 The traveler must pay the price of the trip no later than at the time stated in the agreement or
provided in connection with booking the trip or experience.

3.4.1 If the traveler does not pay the price of the trip in accordance with the agreement,
the organizer has the right to terminate the agreement and charge reasonable compensation.

3.5 The organizer is also obliged to inform the traveler about any costs that may be incurred.

 

4. CHANGE AND CANCELLATION

The traveler´s right to change and cancel

4.1 The traveler has the right to change the agreement if the organizer allows this. Changes to the
agreement may entail additional costs for the traveler from the organizer or another.

4.2 The traveler has the right to cancel the trip. The organizer reserves the right to request compensation from the traveler for the costs incurred by the organizer as a result of the cancellation.
The organizer can set reasonable standardized cancellation fees based on the time of cancellation.
If the organizer has not set any standardized cancellation fees, the organizer is entitled to a reasonable cancellation fee.

4.2.1 If canceled earlier than 30 days before departure, the traveler must pay the registration fee as a cancellation fee.

4.2.2 In case of cancellation thereafter, but earlier than 14 days before departure, the
traveler must pay 25% of the trip price, however, at least the registration fee.

4.2.3 If cancellation occurs thereafter, but earlier than 8 days before departure, the traveler must pay 50% of the trip price, however, at least the registration fee.

4.2.4 If the cancellation occurs within 8 days before departure, the traveler must pay the full price of the trip.

4.3 The organizer may increase the price of the trip if the increase is due to changes in fuel costs,
taxes and public fees or exchange rates.

4.3.1 The price of the trip or experience may be increased by an amount corresponding
to the traveler’s share of the cost increase that the organizer suffers.

4.3.2 No later than 20 days before departure, the organizer must notify the traveler that
the price has been increased. The organizer must also report how the cost has been calculated.
Should the price increase be more than eight percent, the traveler has the right to cancel the agreement and get the money back.

 

5. PERSONAL DATA AND PRIVACY POLICY

5.1 AllXTravel is the party who is responsible for personal data and who also manages
the user’s personal data in accordance with the Data Protection Regulation (GDPR) and other
relevant legislation. The user’s contact information is used to fulfill AllXTravel’s purpose of collecting information.
This includes the personal data information that is important in order to be able to provide as accurate information as possible in relation to our services and fulfill
the purpose of the service. The user is well aware that the information provided by the user in connection with the service.

5.2 For a complete description of how the traveler processes the user’s personal data and related information, the user is referred to the organizer’s Privacy Protection Policy.
The user also always has the opportunity to access their own information provided on or via AllXTravel at any time.
A request to access your own information can be sent to info@allxtravel.com.

 

6. IMMATERIAL RIGHTS

6.1 AllXTravel holds the intellectual property rights in the text, image, design and other material or information that is kept available to the user of the company’s service.
AllXTravel holds the intellectual property rights to the job descriptions, including images,
provided within the framework of the service. These may be published in the organizer’s channels
and used for marketing purposes. In marketing, however, any personal data that affects the user is hidden.

Presentations

6.2 The texts, images and films that describe the experiences are intended to reflect as much as
possible what you are to experience. As AllXTravel gathers a large number of experiences and organizers all over Sweden and also outside Sweden’s borders, AllXTravel
wants to reserve the right that text, image and film describe the experiences in general and that
variations can occur between different organizers and places where the experience is offered.
The organizer reserves the right to make any errors on the website as well as in printed material.

 

7. COOKIES AND MESSAGES

General information about the company’s use of cookies

7.1 The organizer uses cookies for the service to work properly.
A cookie is a small file of text that is saved in your browser. Everyone who visits a website that
uses cookies must by law be informed that the website uses cookies, what they are used for and
how you can turn them off.
We use cookies to collect statistics about how the website is used. The statistics are used to improve
the website. Cookies are also used for technical reasons to save settings when you use various
services on the website.
There are two types of cookies, permanent cookies and session cookies. Permanent cookies are
stored as a file on your computer or mobile for a certain period of time or until you or the website
deletes them. Session cookies are temporarily stored and disappear when you close your browser.
In some cases, we also use cookies for marketing purposes. You can read more about which cookies we
use, why we use them and how you can manage your settings for cookies in our Cookie Policy.

Messages
7.2 The organizer may send you notifications about your orders or to answer your questions. The
organizer may at certain times also send messages with information and special offers about products and services that you may be interested in, unless you have stated that you want to refrain
from receiving such offers.

 

8. THE TRAVELER´S RESPONSIBILITY DURING THE JOURNEY OR
EXPERIENCE

Organizer’s instructions

8.1 The traveler is obliged to follow the instructions for carrying out the trip provided by the tour
guide or by another person hired by the organizer. The traveler is obliged to respect the rules of
order that apply to the trip and to the destination and to behave so that fellow travelers or others
are not disturbed. If the traveler violates this in a significant way, the organizer can terminate the
agreement without the traveler being entitled to compensation or refund.

The passenger’s liability for damage

8.2 The traveler is responsible for any damages due to damage caused by the traveler through
negligence.

The traveler’s responsibility for formalities

8.3 The traveler is responsible for observing the necessary formalities for the implementation of
the trip, such as possession of a valid passport, visa, vaccinations, and insurance (accident insurance and other relevant insurance).

Please note that the organizer strongly recommends that the necessary insurance is taken
out by the traveler in connection with travel destinations or experiences on behalf of the
organizer.

8.3.1 The traveler must have completed check-in for all transport services included in
the package trip in accordance with the itinerary or other instructions from the organizer or carrier.

8.3.2 The traveler is responsible for all costs that arise due to deficiencies in the mentioned formalities, for example home transport due to lack of passport,
unless the deficiencies are caused by incorrect information from the organizer or dealer.

8.3.3 The traveler is responsible for taking part in information provided by the organizer,
or current situation which is important for the traveler.

8.3.4 When a booking has been made, the organizer sends out a personal information form
(PIF). It is of the utmost importance that this form is filled in completely and signed by the traveler and returned to the organizer within 14 days together with other documents which the                  organizer may request (for example passport copy, doctor’s statement, visa applications, etc.).
The rules also apply in cases where PIF is electronic. PIF is used for the purpose of giving the organizer the opportunity to prepare the trips in the best way according to the traveler’s conditions.
If PIF or other relevant formalities are not submitted within the specified time frame, the organizer
may charge extra costs in the form of administrative costs from the traveler

Deviating from the travel arrangement

8.4 A traveler who deviates from the event after the start of the trip is obliged to notify the organizer or his representative.
In the event of a deviation in accordance with chapter 8.4, no refund will be made of the parts of
the trip that have not been used.

8.4.2 Travelers who deviate from their booked travel arrangement or travel on their own
are obliged to contact the organizer on arrival at the destination to obtain contact information to check the return time for the return journey.
The traveler is responsible for staying updated afterwards if times change, for example in the event of a flight delay.

Risky activities

8.5 Some of the organizer’s trips and activities may contain elements that can be defined as potentially risky. Examples of these can be high altitudes, motor vehicles, weather conditions, wild animals and flowing water. It is the traveler’s obligation to inform himself and have knowledge of any
risks that the booked activity or trip entails. In some cases, there are no alternative activities to
complete the trip. With the time of booking, the traveler approves the above and the organizer
can therefore not be held liable if the traveler does not participate.

 

9. SANCTIONS

Complaints and liability

9.1 The organizer is not responsible for damages, losses (neither direct nor indirect) or other inconveniences that can be attributed to the implementation of, or have any other connection to,
the experience or the trip itself. AllXTravel does not reimburse and should not be held responsible for any additional costs that may have arisen as a result of an experience.
Such additional costs include but are not limited to travel and accommodation costs.

If there is a significant error on the package trip after your departure, the organizer is responsible
for the traveler receiving some form of compensation, such as an excursion trip or another
room. If the traveler has not received a compensation arrangement, or if the compensation has
been of lower quality than what the traveler would actually have received, the traveler can request
a price reduction from the organizer. The traveler may also be entitled to damages if the traveler
has incurred extra costs as a result of the error.

If something has gone wrong during the trip, it is important that the traveler complains to the
organizer or dealer as soon as possible. The organizer must then try to rectify the error within a
reasonable time. If the error is not due to the traveler, the traveler is entitled to a price deduction,
and also damages if the traveler has incurred extra costs.

If you want to complain about your experience, send the complaint to info@allxtravel.com.
After that, AllXTravel will investigate the complaint together with the responsible
organizer of the experience and answer you within 20 working days of the case being received.
In the event of complaints against AdventureX (allxtravel) regarding errors, deficiencies or delays
in vouchers, the rules of the Consumer Purchase Act apply and AllXTravel shall, as
far as possible, compensate the complaining party.

In the event of a dispute regarding a complaint matter, AllXTravel follows the General Complaints Board’s (ARN) recommendations. In the event of a dispute arising in connection with e-commerce from another EU country, we refer to the EU’s online platform for crossborder e-commerce, which is available at https://webgate.ec.europa.eu/odr.

 

10. PRICE REDUCTIONS AND DAMAGES

Price reduction

10.1 Price deduction is not paid if the organizer can show that the error is due to the traveler.

Damages

10.2 The traveler (service buyer) is not entitled to damages if the organizer shows that the error is
due to the traveler or a third party unrelated to the provision of travel services included in the
package tour, or if the error is due to unavoidable and extraordinary events.

10.3 If the error is due to someone hired by the organizer, the organizer is free from liability for
damages according to these travel conditions only if also the person hired by the organizer would
be free according to that provision. The same applies if the error is due to someone else in an
earlier stage.

10.4 The right to damages due to the organizer canceling the trip does not exist if the organizer
shows that fewer people than a minimum number specified in the agreement signed up for the
trip and the travelers within a time specified in the agreement were notified in writing that the trip
was canceled.

10.4.1 According to the above point 10.4, the organizer has the right to cancel the trip
without issuing damages if fewer people than a certain specified minimum number of
travelers have registered for the trip and the traveler has been informed in writing in
accordance with point 10.4. If a trip that the organizer has the right to cancel is included
in a series of trips, the organizer has the right to cancel other trips that are included in
the same series, provided that notification is made as soon as possible.

10.5 damages according to these terms and conditions include compensation for pure property
damage, personal injury and property damage. The traveler is obliged to limit the damage as much
as possible.

10.6 Unless other restrictions follow from the Package Travel Act or other mandatory legislation,
the organizer’s liability for damage is limited to three times the price of the package travel. However,
this limitation does not apply to personal injury or damage caused intentionally or through negligence.

 

11. FORCE MAJEURE AND LIBERATING CIRCUMSTANCES

Force Majeure

11.1 Both the organizer and the traveler have the right to terminate the agreement if the implementation of the package tour or the transport of passengers to the destination is significantly
affected by the inevitable and extraordinary events at the destination or in its immediate vicinity.
The Promoter is released from liability to you if the Promoter is prevented from fulfilling its obligations due to circumstances beyond AllXTravel’s control or ability that the Company
could not reasonably be expected to anticipate, and the consequences of which the Company could
not reasonably have avoided or overcome, or if the organizer is prevented from fulfilling its obligations due to a circumstance attributable to a third party.
Liberating circumstances

11.2 AllXTravel are exempt from the penalty for failure to fulfill a certain obligation
if the failure is based on a socalled liberating circumstance.
Relieving circumstance shall be considered, inter alia, government action or omission, new additions or amended legislation, resignation, illness or other impairment of ability to work, death,
conflict in the labor market, blockade, fire, flood, loss or destruction of data or property of significant importance or accident of greater extent. The above also includes consequences and consequences as a result of the Covid-19 pandemic.

11.2.1 The traveler has no right to terminate the agreement if the unavoidable and extraordinary events were generally known at the time the agreement was entered into.

 

12. CHANGES

12.1 The organizer undertakes the free right to change without notice general terms and conditions
set out in this agreement, either on its own or if laws and regulations require changes as well as
new implementation. Due to this, users are encouraged to continuously read the general terms and conditions.

 

13. APPLICABLE LAW AND DISPUTE

13.1 Disputes arising from one or more of these terms of use shall be settled in a general court
where the Stockholm District Court shall be the first instance. Any dispute that has arisen must
be tried in accordance with Swedish legislation

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